General information about our services
We Help Companies Create and Optimize Sales Channels
Fulfilling customer orders accurately and quickly has become the new norm.
More important, an effective order fulfillment process is a competitive advantage that can help a business grow. Whether you’re selling to wholesale distributors, to resellers, through Amazon, or other channel partners, we can help you establish fulfillment processes that meet your needs today — and give you the flexibility to handle changing customer needs over time.
We adhere to best practices in third-party logistics and can help you improve the all-important customer experience that’s so vital in today’s challenging and competitive market. Here are just a few cases where Point B Solutions can help move your business forward.
Reduce Operating Expenses
Using our flexible fulfillment services built to your unique requirements reduces your operating expenses. It eliminates the costs associated with a warehouse or a storage unit and the staff that goes along with it. Turning your order fulfillment over to Point B Solutions removes or substantially reduces those expenses.
We stand behind the services we offer and realize that we are handling your inventory and your capital. We will work tirelessly to add value, innovation, and reduce the costs of our service to ensure your competitive position.
Warehouse Services
Warehouse services are at the heart of your eCommerce business. Ensure your products are stored properly and strategically with a warehousing and fulfillment provider that treats your products like their own
A managed warehouse service allows companies to outsource their inventory storage and shipping requirements thereby streamlining the order fulfilment process. The process includes warehousing a company’s products, picking and packing, shipping and delivery to the end user.
Core warehousing competencies include such elements as:
Receiving inventory
Warehousing and storage
Order processing
Returns processing
Processing returns (reverse logistics)
Picking and packing
Assembling and kitting
Tracking
Cross-Docking
Shipping
Reporting
E-commerce fulfillment services
E-commerce fulfillment services play a pivotal role in the world of online retail by providing businesses with the infrastructure and expertise needed to store, pick, pack, and ship products to customers efficiently. Here's a brief description of e-commerce fulfillment services:
Receiving and Storage: E-commerce fulfillment services begin by receiving products from suppliers or manufacturers. These services inspect and inventory the goods, carefully storing them in their fulfillment centers.
Inventory Management: They use advanced inventory management systems to keep track of stock levels in real-time. This ensures that businesses and customers have accurate information about product availability.
Order Processing: When a customer places an order online, the fulfillment service processes it automatically. They pick the ordered items from their inventory, ensuring accuracy and speed.
Packaging: After picking the items, they are professionally packaged, often with customized branding materials, to provide a branded and consistent experience for the end customer.
Shipping: E-commerce fulfillment services work with various shipping carriers (like UPS, FedEx, DHL) to find the most cost-effective and efficient shipping methods. They generate shipping labels and arrange for the packages to be picked up.
Returns Handling: If a customer returns a product, the fulfillment service manages the process, inspecting returned items, restocking, and even facilitating refunds if necessary.
Customer Support: Some fulfillment services also offer customer support, handling inquiries related to order status, shipping, and returns on behalf of the business.
Integration: E-commerce fulfillment services often integrate seamlessly with e-commerce platforms (like Shopify, WooCommerce, or Amazon), allowing for automated order processing and real-time inventory updates.
Scalability: Businesses can scale their operations up or down easily with e-commerce fulfillment services, avoiding the need for significant upfront investments in warehousing and staffing.
Global Reach: Many e-commerce fulfillment services have a global network of fulfillment centers, enabling businesses to reach customers worldwide more quickly and efficiently.
Advantages of E-commerce Fulfillment Services:
Cost-Effective: Outsourcing fulfillment can often be more cost-effective than handling it in-house.
Efficiency: Fulfillment services are experts in logistics, ensuring smooth and efficient operations.
Focus on Core Activities: Businesses can concentrate on product development, marketing, and growth, leaving logistics to the experts.
Scalability: Fulfillment services can easily adapt to fluctuating order volumes.